WARNING!

Online Gaming is a form of entertainment enjoyed by millions of people of which many participate without experiencing any signs of addiction. However, some people can become addicted to this type of entertainment. This behavior usually progresses from occasional gaming to habitual excessive gaming. Higher financial and personal risks become involved, as well as neglect of other interests like family and work.

Preventing this addictive behavior to occur is challenging and may not always be possible. Counselling may benefit people who are prone to compulsive excessive gaming or other addictive behavior. People with close relatives who are compulsive players might be at higher risk and should be especially careful.

Having a one-time losing streak will not change your life style but losing sufficient amounts of money on regular basis indicates signs of compulsive online gaming. Excessive gaming can causes disruptions in any major area of life: psychological, physical, social or vocational.

ZWEELER PROMISE

ZWEELER endorses a policy of responsible gaming and will do everything within reason to prevent excessive gaming (and the problems that can come with this) to occur;

ZWEELER wants to facilitate a fair and honest competition that should bring the players FUN, excitement and an opportunity to be rewarded for the results;

ZWEELER Employees are trained to recognize and take appropriate actions when theymidentify excessive gaming and/or underage gambling;

SELF EXCLUSION AND SELF LIMITATION

The Company is committed to endorsing responsible gaming among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

SELF-Exclusion or SELF-Limitation is implemented immediately after the players request is received via e-mail (support@zweeler.com) or by following the procedure when you are logged in via my account (on top of every page) and Self Exclusion or Self Limitation.

The company has taken all reasonable steps to ensure that:

a the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;

b any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;

c the self-exclusion arrangements give participant the option of selecting a self-exclusion period of up to at least five years;

d a participant who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the participant wishes to consider the self-exclusion further he/she may return at a later date to enter into self-exclusion;

e at the end of the period chosen by the participant, self-exclusion remains in place, for a minimum of 7 years, unless the participant takes positive action to participate again;

f where a participant chooses not to renew, and makes a positive request to participate again during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to get back control over the account.

You can request that the Company implements the following measures:

1. Set a maximum amount of funds you can use for participating within a specified period of time [= SELF LIMITATION];

OR:

2. entirely exclude you from participating for a definite or indefinite period of time [= SELF EXCLUSION].

You can request that the Company changes or revokes the implemented measure.

As a form of immediate protection of the player, the following requests will be effective immediately (or as soon as the Company can adjust these settings in the back office) after receiving the request:

• An initial request as defined in this article (1 or 2).
• A request to lower the maximum amount of funds you can use for participating within a specified period of time.
• A request to lengthen the time of exclusion.

As a form of indirect protection of the player, the requests below will be effective only seven (7) days after receiving the request:

• A request to raise the maximum amount of funds you can use for participating within a specified period of time
• A request to shorten the time of exclusion.
• A request to entirely revoke the implemented measure.

The Company cannot be held responsible for any losses or damages related to the implemented measures (1 or 2) which the participant has (de)activated for himself/herself.

REQUESTS BY E-MAIL TO SUPPORT@ZWEELER.COM

ABOUT ZWEELER GAMING

ZWEELER Games are not specifically developed to prevent, withstand or overcome gaming problems but their characteristics are such that it can’t be compared with more traditional forms of gambling that involves the risk of losing (large amounts of) money by chance.

CHARACTERISTICS of a ZWEELER game:

• TRANSPARENT – Before the start of the real life event, every aspect of the game is known (including the expertise level of your opponents);
• LOW COST – 99,9% of Entrance fees has one or two digits (tournament/single play);
• CLOSED LOOP – There is no option to interfere (raise or lower the participation fee) once the real life event it is connected with has started;
• SKILL – Results are highly influenced by the use of learning, strategy, tactic, coordination, technical expertise and/or knowledge.
• CHANCE – The participating forecast that proves to be the most accurate resemblance with the outcome of the real life event it relates to, consists of the most accurate combination of SKILL and CHANCE and can only be measured afterwards.

NEED ASSISTANCE / NEED HELP

ZWEELER knows that gambling can lead to problems for some individuals and their families. Is your gambling causing a problem for you or others around you?

The National Association for Gambling Care Educational Resources and Training GamCare provides information, advice and counselling to individuals, their family and friends who have concerns about problem gaming.

The Helpline number for GAMCARE when calling from the UK is 0845 600 0133

The following signs may indicate a problem:

• spending more money and time on gambling than you can afford
• finding it hard to manage or stop your gambling
• having arguments with family or friends about money and gambling
• losing interest in usual activities or hobbies like going out with friends or spending time with family
• always thinking or talking about gambling
• lying about your gambling or hiding it from other people
• chasing losses or gambling to get out of financial trouble
• gambling until all of your money is gone
• borrowing money, selling possessions or not paying bills in order to pay for gambling
• needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
• neglecting work, school, family, personal needs or household responsibilities because of gambling
• feeling anxious, worried, guilty, depressed or irritable. 

More information about the signs of problem gambling can be found on the Gambleaware and Gamcare websites. They also provide general information about gambling, including how to gamble safely and where to get help if you or someone you know has problems with their gambling. You can call the national gambling helpline free of charge on 0808 8020 133 (open 8am – midnight, 7 days a week). 

Need help?

If you would like information about responsible gambling, including how to access confidential support and advice, visit the BeGambleAware website.

If you or someone you know has been affected by gambling you can contact the National Gambling Helpline on 0808 8020133 or visit the GamCare website.  

Listed below are some of the organizations and services available in the UK:

ASSISTANCE FOR FAMILY MEMBERS If you suspect that someone in your family is having gambling related problems you can contact us in order to examine what we can do for you and the individual involved. We can attempt to exclude the player from further participation in our games.

PARENTAL CONTROLS Installing software to prevent access to online gaming sites and other unwanted materials for children under the age of 18 is highly recommended. Companies like Net Nanny, cyber sitter or Symantec Norton Family (among many others) are there to help out.

“DON’T ZWEELER FOR THE CASH, FOCUS ON FUN!”