Terms and Conditions - version 1.5
  • Important Legal Notice
  • Definitions
  • Agreement
    • About the Company
    • Eligibility
    • Effective
    • General Provisions
    • Ownership of Copyright
    • Permitted Use
    • Restrictions for Use
    • License to Use Your Information
    • Personal Data and Privacy Policy
    • Abusive Language
    • Illicit Advertising.
    • Termination of the Agreement
  • Contest Rules
    • Contests of Skill and Knowledge
    • Contest cancellation
    • Manual Play Only
    • Competitions and Promotions
    • Data Discrepancy
    • Statistics and Related Information
  • Problem Gambling
    • Support
    • Self Limitation
    • Self Exclusion
  • Accounts
    • General provisions
    • Registration and participants identity
    • Opening of a User Account
    • User names
    • Password security
    • Multiple accounts
    • Misuse of accounts
    • Inactive accounts
    • Closing of accounts
  • Payments
  • Electronic Service Provider
  • Payment by Participants
    • Payment by Zweeler
    • Player Reserve
    • Additional Provisions (inc AML)
  • System
  • End User License
  • Disclaimer & Limitation of Liability
  • Use of Internet site
    • Services
    • Loss or Damage
    • Intellectual property
    • Breach of Agreement
    • Limitation on Liability
  • Complaints
  • Dispute resolution
  • Governing Law


Joining Zweeler directly impacts you and your individual legal rights and obligations. Every person who starts (or considers) using Zweeler is advised to very carefully read this document and the following additional policies:

  • The Privacy Policy (PP),
  • The Anti Money laundering policy (AML),
  • The Bonus terms and conditions (BTC),
  • The Security policy (SEC),
  • The Responsible gaming policy (RGP), and
  • The participants experience indicator (PEX),

together forming the “Zweeler Policies.” 


This Internet Site Legal Terms and Conditions (the “Agreement”) is an agreement between you and Zweeler ltd. (the “Company”).  Each of the terms “we,” “us,” and “our” means the Company. The effective date of this Agreement is when you accept or are deemed to accept this Agreement in accordance with the procedure set out in this Agreement.

This Agreement will affect your legal rights, and we strongly recommend that you read it in its entirety and seek independent legal advice to address any questions you may have regarding the Agreement prior to clicking on the "I agree" button.

You can join Zweeler only if you agree with all the terms set forth in the Agreement.


Applicant: You are considered an Applicant while active in the process of applying through the Internet Site to become a Participant in the Contests.

Application Form: The form to be filled in by the Applicant to open a User Account.

Contest: A contest of skill created and presented by the Company on the Internet Site for the benefit of the Participant and as approved by the jurisdiction in which the Participant resides.

Contractor: Any individual who provides services directly to the Company and/or affiliated companies as an independent contractor. This includes, but is not limited to, consultants, sellers and agents.

Employee: Any staff member, executive, manager or director of the Company and/or affiliated companies.

Entry fee: The money paid by the participant to the Company in order to participate in a Contest.

External Sports Event: A sports event to which a Contest refers and with reference to which the Participants’ forecasts are created and against which the Contest results are determined once it is finished.

Force Majeure: Circumstances beyond the Company’s control that make the execution or continuation of a Contest inadvisable, commercially impracticable, illegal or impossible.

Immediate Family: Spouses, domestic partners, parents, children or siblings of an individual.

Internet Site: The internet gateway accessible through the internet address www.Zweeler.com, where all current and relevant information regarding Company operations is published, and through which Zweeler’ contests of skill including application procedures, gaming rules and terms and conditions are provided to the Applicant/Participant. For the purposes of this Agreement the Internet Site includes all subdomains under the address Zweeler.com, including, but not limited to <https://en.zweeler.com/>, <https://es.zweeler.com/>, <https://nl.zweeler.com/>,  <https://de.zweeler.com/>,<https://fr.zweeler.com/>,<https://pt.zweeler.com/>,  <https://ru.zweeler.com/>,<https://pl.zweeler.com/>,<https://it..zweeler.com/>, <https://it2.zweeler.com/>,<https://sk.zweeler.com/>,<https://no.zweeler.com/>, <https://cz.zweeler.com/>

User Name and Password: The combination of letters, numbers and symbols chosen by the Applicant upon registering for a User Account and used by the Participant to access the User Account.

Participant: You are considered a Participant immediately upon successfully completing the application process.

Server: The data storage facility that manages network resources and stores the details of all activities taking place on the network, including activities taking place on the Internet Site.

System: Collectively, all programs, applications and databases and any other derived content whether accessible or otherwise used by the Participant through the Internet Site to participate in the Contests of Skill.

User Account: A personal account opened by the Applicant and maintained by the Company for the Participant.

About the Company

Zweeler Ltd. a company duly registered under the laws of Malta on the 11 of March 2010 with registration number C 48982. Zweeler Website is licensed and regulated by the Malta Gaming Authority (MGA). Zweeler Ltd. is registered at 209 Marina Street, Pieta` PTA 9041, Malta and licensed to provide controlled skill gaming services under License No. MGA/B2C/376/2017, issued on the 1st of May 2017 by the Malta Gaming Authority in Malta.



You must be at least eighteen (18) years of age to open a User Account, participate in the Contests and/or win Prizes offered through the Web Site. In jurisdictions where the minimum age for permissible use of the Internet Site is greater than eighteen (18) years old, you must meet the age requirement in your local jurisdiction. You must be at least twenty-one (21) years of age to open a User Account if you are a legal resident of Estonia. Individuals who are not eligible for participation are prohibited from participating. You are solely responsible for qualification, according to governing law and the Zweeler Policies, for determining eligibility and for pursuing the opening of a User Account. The Company is not liable for Applicants/Participants who deliberately or coincidentally breach local legislation. The Company will report attempts to submit illegal applications to the appropriate enforcement agencies.

Employees and Contractors and their Immediate Families are forbidden from opening User Accounts and/or participating in the Contests during the term of their employment or engagement with the Company. This shall not apply, however, where Immediate Family members are expressly allowed to play on the Internet Site by means of written authorization by the Company.

Professional or amateur athletes, sports agents, coaches, team owners, team employees, referees or league officials, and their Immediate Families, are not eligible to participate in, and are strictly prohibited from entering, any Contests in the sport in which they are associated.

The following persons are also prohibited from opening a User Account, participating in the Contests and/or winning prizes offered through the Internet Site:

  • any employee or contractor of any daily fantasy site or any Immediate Family member of any such person;
  • any individual who has had access to any pre-release, confidential or other information that is not available to all other entrants of a Contest and that provides the entrant an advantage in such a Contest (collectively, “Pre-Release Data”);
  • any employee or contractor to a sport’s governing body where such person is prohibited from participating in applicable Contests by such governing body;
  • any person who is prohibited from participating pursuant to court order;
  • any person who has knowingly received Pre-Release Data or any other non-public information that provides an advantage in a Contest from any person who is prohibited from entering a Contest as provided in the Agreement.

The Company reserves the right to close any User Account associated with any individual who breaches this Eligibility clause as well as cancel payment on any gain related to the associated User Account. This shall take place without any prejudice to the rights that the Company has against the breaching person in terms of the employment or any other contract between the parties.


This Agreement is effective immediately once you click the « I agree » button that appears on the Internet Site at the final stage of the application process. By clicking on the "I agree" button, you represent and warrant to the Company that you fully understand and agree to comply with all of the terms and conditions of this Agreement and that failure to abide by these terms and conditions may result in disqualification, account closure, forfeiture of funds and/or legal action against you by the Company. This Agreement incorporates by reference all guidelines or rules applicable to Zweeler contests, which are posted on the Internet Site from time to time, as may be amended from time to time by the Company. The Agreement remains valid until it is cancelled in accordance to the conditions stated herein.

General Provisions

Should there be any discrepancy between this Agreement in the English language and the version in any other language, the English version shall prevail.

The Internet Site is owned by the Company. The agreement between you and the Company determines that you are permitted to participate in the Contests based upon the terms of this Agreement. You and the Company agree that the rules and regulations are defined solely and entirely within this Agreement as described above in the definitions of this document and presented on the Internet Site. The Zweeler Policies are the only official source of reference for any complication/dispute related to the use of the Internet Site and/or System. All Contests are duly subject to the rules as specified in this Agreement.

You MUST read this Agreement before using the Internet Site. The mere opening of a User Account and/or use of the Internet Site is an acknowledgement that you have read, understand and agree to be bound by this Agreement. By participating in the Contests, you acknowledge that you do not to find the Contests or any other services offered on the Internet Site to be offensive, objectionable, unfair or indecent in any way.

 !!! WARNING !!!


The Company reserves the right to suspend, add, end, amend and/or supplement the Zweeler Policies as it deems appropriate. In case of modification of the Zweeler Policies, upon logging into your User Account, you will be prompted with a pop-up box indicating that the Zweeler Policies have been updated. You will be asked to accept the terms of the updated Zweeler Policies, and any such changes are deemed effective as soon as you accept them.

The Company is under no obligation to verify whether you use the Internet Site according to the updated rules of the Zweeler Policies. The version posted on the Internet Site is the effective version. It is your responsibility to stay informed of the Zweeler Policies and the modifications that affect you or will affect you in the future. If you refuse to be bound by those modifications, you should immediately cease use of the Internet Site and/or the System and subsequently inform the Company about this decision via email to the following address: info@zweeler.com. By continuing to use the Internet Site and/or the system, you agree to be bound by the modified Zweeler Policies.

The Company advises you to frequently read the Zweeler Policies and specifically encourages you to read this Agreement when notices of modification are posted on the Internet Site.

The Company has a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in the Company’s sole determination, you are found to have cheated or attempted to defraud the Company, the Company reserves the right to suspend and/or close your Account and to share this information with the appropriate authorities, governing bodies and agencies.

Ownership and Copyright

By clicking “I agree,” you acknowledge that any and all information, content, reports, data, databases, graphics, interfaces, web pages, text, files, software, product names, company names, trademarks, service marks, logos and trade names including the name “Zweeler” contained on this Internet Site (collectively the “Content”) including the manner in which the Content is presented or appears and all information relating thereto, are the property of their respective owners as indicated, the Company or its licensors, as the case may be.  Without limiting the generality of the foregoing, the term “Content” shall also include images, pictures, graphics, photographs, animations, videos, music, audio, text, and the Contests located on the Internet Site. You acknowledge that the Content is protected by copyright law and that the Company reserves all rights in relation to the Content.

Permitted Use

The Company hereby grants to you a personal, non-transferable and non-exclusive license to access, read and download one copy of the Content solely for your use of the Internet Site. You further agree that your use of the Internet Site and/or the System is governed by the terms and conditions of this Agreement and the End-User License, which is incorporated herein by reference.

Restrictions on Use

You agree that you will not:

  • distribute the Content for any purpose including without limitation compiling an internal database, redistributing or reproduction of the Content by the press or media or through any commercial network, cable or satellite system; or
  • create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sub-license, export, merge, transfer, adapt, loan, rent, lease, assign, share, outsource, host, publish, make available to any person or otherwise use, either directly or indirectly, the Content in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise. You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of the Company or its licensors or allow any third-party to access the Content. The restrictions set out in this Agreement shall not apply to the limited extent the restrictions are prohibited by applicable law.

License to Use Your Information

With the exception of Personal Data which is governed by our Privacy Policy (PP), you hereby grant to the Company the perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to run, display, copy, reproduce, publish, bundle, distribute, market, create derivative works of, adapt, translate, transmit, arrange, modify, sub-license, export, merge, transfer, loan, rent, lease, as-sign, share, outsource, host, make available to any person or otherwise use, any information or other content you provide, directly or indirectly, on or through this Internet Site or which is sent to the Company by email or other correspondence, including without limitation, any ideas, concepts, inventions, know-how, techniques or any intellectual property contained therein, for any purpose whatsoever.  The Company shall not be subject to any obligations of confidentiality regarding any such information unless specifically agreed by the Company in writing or required by law. You represent and warrant that you have the right to grant the license set out above.

Personal Data and Privacy Policy

Subject to the Privacy Policy (PP), the Company may from time to time, but is not obligated to, monitor your use of the Internet Site and collect, store, use and disclose to third parties Personal Data about you and your use of the Internet Site and you hereby consent to such collection, storage, use and disclosure and waive any right of privacy you may have in respect thereof.  This Agreement incorporates by reference the terms of the PP. In the event of a conflict between the PP and this Agreement, this Agreement shall prevail.  See the PP for more information on the Company’s use of registration data and certain other information we collect from you.

Abusive or Offensive Language

Abusive or offensive language is not permitted in any public area of the Internet Site or with Company staff.  Any violation of this policy may result in a suspension of your User Account or such other action as may be required by the Company to ensure compliance.  You hereby agree that you shall not post any unlawful, obscene, libelous, defamatory, threatening, or other materials that would violate any law or generally be considered offensive via the Internet site or in any correspondence with the Company’s staff.  Abusive or offensive language includes, but is not limited to, any statements that are in the Company's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of our Internet Site’s chat function. 

Further, you agree that you shall not make any statements on or through the Internet Site which promote any website, service or product of any party except the Company. You shall not make any statements about the Company, the Internet Site or the Contests that are untrue or would reasonably be considered to be derogatory or critical.

Illicit Advertising

At no time will you or any individual or organization you are affiliated with advertise third party products or website to fellow Participants without the express written permission or agreement of the Company. The Company reserves the right to suspend or indefinitely terminate User Accounts of Participants who misuse our Internet Site to make statements that advertise any product, website or service that is not endorsed by the Company.

Termination of the Agreement

You can terminate this Agreement at any time upon request via email to info@zweeler.com. It is your responsibility to settle the outstanding account balance at the time of the cancellation request. The Company will only terminate agreements of which the balance is settled completely at the time of the request.

The termination of this Agreement becomes effective only after you have received a written notification from the Company confirming the termination. After the Agreement is terminated, you will no longer be authorized to use the Internet Site and the System, and you are obligated to erase the System from the computer and to destroy all documentation related to the Internet Site or to the System, in your possession, in your power or under your control.

Immediately following the termination of this Agreement, by either party, the Company is bound to reimburse the integral amount indicated in your account after the deduction of any amount to which the Company is entitled.

The termination of this Agreement shall not be cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.

All existing obligations between the parties to this Agreement will be null and void after the termination of this Agreement under the reserved rights and obligations accepted prior to the termination.

Contest Rules

Contests of Skill and Knowledge

The Contests are contests of skill and knowledge. Each Contest has rules and guidelines established by the Company. These rules and guidelines provide all the basic objective elements to take into account when joining a contest of skill.

Once an External Sports Event is finished, the result of the corresponding Contest cannot be changed or cancelled. The Company will do everything within reason to work with these results as being the correct outcome but retains the right to accept, decline or partially accept the results, for instance in a Force Majeure situation.

Winnings will be credited to the User Account following the confirmation of the final results. The Company will remit winnings only to the name and address of the bearer of the User Account as it exists in the Company’s records. The Payments section of this Agreement covers this in further detail.

Cancellation of the External Sports Events

An External Sports Event can be cancelled by its organizers. The Company has no influence on the decision to cancel any External Sports Event and can under no circumstances be held liable for these forms of Force Majeure cancellation and the effects this has on the Contests.

The Company reserves the right to cancel any of the Contests it provides on the Internet Site before, during or after the start of the related External Sports Event(s).

In case of cancellation a refund may be applicable. Details on refunds in case of cancellation can be found in "Payments" section of this Agreement.

Manual Play Only

All actions taken in relation to the Contests must be executed personally and manually by the Participant through the user interface accessible by use of the System.. 

The use of artificial intelligence, including, without limitation, "robots," is strictly forbidden in connection with the System and the Contests. The Company is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") on the Internet Site, such as, but not limited to, opponent-profiling, cheating software and anything else that gives a Participant an unfair advantage.

You acknowledge that the Company will take measures to detect and prevent the use of programs and AI Software using various methods, including, but are not limited to, reading the list of currently running programs on a Participant’s terminal). You agree to not use any AI Software and/or any such programs.

Competitions and Promotions

General terms and conditions on Company competitions, promotions and bonuses can be found in the separate document "The Bonus Terms and Conditions" (BTC).

Any specific additional terms and conditions for participation in any of these temporary activities will be communicated through BTCs specific to the individual competitions, promotions and bonuses.

Bonus credits can be placed into a User Account as part of a marketing campaign. These credits cannot be withdrawn or paid out and can be used only for participating in the Contests. Participants/Applicants are forbidden from opening accounts for the purpose of benefiting from bonus credits and/or promotional offers. The Company deems this to be abusive behavior and reserves the right to cancel or block User Accounts that were created to that end, as well as the transactions involved.

Data Discrepancy

You understand and agree that the data in possession of the Company is the only valid source when determining results of any Contest, the activity resulting from that and the circumstances in which they occurred. In case of conflict between the result posted on the System and the result posted on the Server, the result posted on the Server shall prevail.

Statistics and Related Information

Live statistics and other related information (“Stats”) provided through the Internet Site are unofficial. Stats are offered for informational and/or entertainment purposes only and are not used to determine the results of the Contests. While the Company and the third parties used to provide the Stats use reasonable efforts to include accurate and up-to-date information, neither the Company nor its third party providers shall be responsible or liable for the accuracy, usefulness or availability of the Stats.

Problem Gambling


The Company is committed to endorsing responsible gaming among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

Please also read the Zweeler Responsible Gaming Policy (RGP), which further describes the Company’s commitment to minimize the negative effects of gambling and promoting responsible gaming practices. The Company aims to constantly comply with the latest version of the rules, guidelines and conditions set by the jurisdictions in which the Contests are offered.

The Company commits itself to annually donate to the prevention and treatment of problem gambling in Europe.



The company has taken all reasonable steps to ensure that:

a the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;

b any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;

c the self-exclusion arrangements give participant the option of selecting a self-exclusion period of up to at least five years;

d a participant who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the participant wishes to consider the self-exclusion further he/she may return at a later date to enter into self-exclusion;

e at the end of the period chosen by the participant, self-exclusion remains in place, for a minimum of 7 years, unless the participant takes positive action to participate again;

f where a participant chooses not to renew, and makes a positive request to participate again during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to get back control over the account.

You can request that the Company implements the following measures:

  1. Set a maximum amount of funds you can use for participating within a specified period of time [= SELF LIMITATION];


  1. entirely exclude you from participating for a definite or indefinite period of time [= SELF EXCLUSION].

You can request that the Company changes or revokes the implemented measure.

As a form of immediate protection of the player, the following requests will be effective immediately (or as soon as the Company can adjust these settings in the back office) after receiving the request:

  • An initial request as defined in this article (1 or 2).
  • A request to lower the maximum amount of funds you can use for participating within a specified period of time.
  • A request to lengthen the time of exclusion.

As a form of indirect protection of the player, the requests below will be effective only seven (7) days after receiving the request:

  • A request to raise the maximum amount of funds you can use for participating within a specified period of time
  • A request to shorten the time of exclusion.
  • A request to entirely revoke the implemented measure.

The Company cannot be held responsible for any losses or damages related to the implemented measures (1 or 2) which the participant has (de)activated for himself/herself.



General provisions

The Company shall, at all times, keep a secure list of all Participants and shall ensure the security of all User Accounts. See www.zweeler.com/security and www.zweeler.com/privacy

Registration & Participant’s Identity

The Company shall not permit anyone to participate in any Contest unless that person is registered as a participant and holds a User Account.

In order to open a User Account, you must complete an application form provided by the Company, through which you acknowledge:

  • that you are eligible;
  • your identity;
  • your residence;
  • your valid e-mail address;
  • that you are both the Applicant and the Participant.

In submitting the application, you confirm that all information contained in the application form submitted to the Company is true, accurate and complete and corresponds to the name(s) appearing on the credit cards used for deposits and payouts. In the event that the information provided is found to be false, inaccurate, deceitful or incomplete, the Company will execute its right to delete and cancel your registration and the corresponding User Account.

If any information provided on the application form changes, it is your responsibility to provide the Company the updated information.

Opening of a User Account

To participate, you must open a User Account. Upon opening a User Account, you will receive a code and passwords that are required to access the User Account. You are responsible for ensuring that the codes and/or passwords remain confidential.

By opening a User Account, you implicitly authorize the Company to process any Personal Data in compliance with all applicable general data protection regulations currently in place. The processing of Personal Data is exclusively managed for use of the Contests as offered by the Company. The Company aims to constantly comply with all applicable general data protection regulations and will actively operate to ensure that all policies and procedures set forth within the applicable data protection regulations are implemented as soon as possible.

The Company assures that all personal data is processed fairly, lawfully and in accordance with good practice and is only collected for the purposes specified in the Privacy Policy (PP), a separate part of this Agreement, known, read and accepted by the Applicant/Participant.

User Names

The Company, at its own discretion and within the limitations of its own interpretation, will qualify screen names and/or user names to ensure that you do not choose a screen name and/or user name that can be interpreted by other Applicants/Participants as offensive, objectionable, unfair or indecent. 

The Company reserves the right to deny or retract your screen name and/or user name for whatever reason deemed necessary and will subsequently give you the opportunity to create a new screen name and/or user name.

Password Security

You are advised to choose a strong and non-predictable password for security. You are responsible for keeping secure:

  1. User Name and Password details;
  2. linked email addresses;
  3. device password protection; and
  4. device keyboard and screen locking.

Only Participants are authorized to participate in the Contests. Both deliberate and/or unwanted unauthorized "third party" use of any User Account will be interpreted as a violation of this Agreement. You must contact the Company immediately if there is any reason to believe that unwanted unauthorized "third party" use is taking place. The Company will not be responsible for any loss or damage as a result of unauthorized use of the account, both deliberate and unwanted.

It is your responsibility to keep User Name and Password and other security details confidential. Any Contest that is joined online under your username and security details will be regarded as valid, regardless of who is actually in control of the Contest on your side of the connection. If there is concern that the confidentiality of the User Account is at risk, you should notify the Company immediately. Any future transactions under the previous details would be considered void.

We will under no circumstances be responsible if you forget, misplace, or lose your password. We will never be held responsible for storing User Names and Passwords of any Applicant/Participant. Further, we will never be held responsible for any loss or damage resulting from your failure to notify us of unauthorized use.

Multiple Accounts

Each Applicant/Participant is permitted to open one (1) account only. Use of more than 1 account per person ("Multi-accounting") is strictly forbidden. The Company retains the right to close accounts at any time and to cancel all the transactions pertaining to any Participant that has registered more than one account. The Company reserves the right to block participation and/or prize distribution once there is demonstrable evidence of Multi-accounting.

Misuse of Accounts

Funds deposited into your User Account must be utilized to participate in the Contests. Any suspicious activity related to your User Account could lead the Company to report your details to the relevant authorities, freeze the funds and close your User Account.

In the event of misuse and/or the abuse of the Internet Site and/or the System, the Company reserves the right to close or block the User Account of the Participant in question until the matter is resolved.

Inactive Accounts

If you do not access your User Account by logging in during a period of 24 calendar months, your User Account shall be deemed "inactive." The Company shall be entitled to charge an administrative fee of five Euro (EU 5), to be charged at the end of every calendar month that your User Account remains inactive for a period of six (6) months, and the same may be deducted from the Participant’s account balance.

You will be informed at least three (3) times in the month leading up to your User Account being deemed inactive. The fee will no longer be charged if your User Account is reactivated.

Once your User Account is deemed inactive, all bonus balances on the account are lost, and the same amount may be deducted from the account balance. Previous bonus amounts will no longer be available if your User Account is reactivated.

Closing of Accounts

You are entitled to close your User Account and terminate this Agreement at any time by sending an email to the Company using these details: support@zweeler.com. The Company will respond within a reasonable time, provided that you remain responsible for the activity on your User Account until the Company has confirmed such closure. The Company is entitled to terminate this Agreement immediately on notice (or attempted notice) to your email address known by the Company. Where the Company has terminated a Participant’s Account as a result of a failed security review, account balances associated with the User Account are non-refundable and deemed forfeited.

In the event of termination, you are allowed to withdraw any balances exceeding withdrawal fees. The Company will do its utmost to assure that payments take place in the 48 hours following your request but does not hold itself liable for executing payments within any a specific period of time.

User Accounts do not accrue interest.


Electronic Service Provider

In order to participate in the Contests you will be required to financially transact with the Company, which entails depositing money with the Company and receiving money from the Company. The Company reserves the right to sub contract and use third-party payment processors and/or financial institutions ("Electronic Service Providers" or "ESPs") to process such financial transactions.  In furtherance of such processing, you hereby irrevocably authorize us, as necessary, to instruct such ESPs to handle account deposits and cash outs from your Account and you irrevocably agree that the Company may give such instructions to ESPs on your behalf.  You agree to be bound by the terms and conditions of use of each applicable ESP.  You agree that in the event of a conflict between this Agreement and the ESP's terms and conditions, this Agreement shall prevail.

Payments by Participants


Any credit/debit card used in association with a User Account must be that of the account holder. You are strictly forbidden from using any other individual’s credit/debit card to deposit money into your User Account. Participation in any Contest using funds from such card will be deemed void.

Cash money is not accepted. The Internet Site provides the accepted payment methods with which Participants can fulfill their financial obligations.

The Company reserves the right to set a maximum amount per transaction that can be deposited into a User Account. You certify that the funds deposited into your User Account are not from any illegal source. By participating in the Contests, you are declaring that you shall in no way use the Internet Site or the System with the purpose of transferring such funds from illegal sources.

You agree to not use the Internet Site and/or the System for any illicit or fraudulent activity or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over your conduct. If the Company has the slightest doubt as to the legality of the source of funds deposited into your User Account, it reserves the right to discontinue the User Account at any time until the matter is resolved.

Payments amounting to euro 2,000 EURO into a User Account within a period of 180 days are investigated under the Anti Money Laundry policy (AML) associated with this document. This requirement applies to both multiple small sums and single deposits of euro 2,000 EURO or more within 180 days. If an individual deposits more than to euro 2,000 EURO on a daily basis or on the basis of a rolling period of 180 days, a copy of passport or other acceptable identification of the participant must be collected before the payout can be allowed.

If any deposit is charged back, any winnings generated through the Contests shall be invalidated, forfeited and deducted from your User Account. Further, the amount of the initial deposit will be invalidated, forfeited and deducted from your User Account. We reserve the right to close your User Account, without notice, if a deposit is charged back.

Payments by Zweeler

Withdrawals. You may at any time request payout from the existing balance of your User Account in whole or in part provided that all payments have been confirmed and all amounts deposited. Any expense related to withdrawal requests shall be charged to you.

Withdrawal requests are processed directly. The Company maintains a target of forty-eight (48) hours for the processing of payouts but does not hold itself liable to complete a request in a specific period of time.

Withdrawal requests can only be fulfilled to the Participant registered to the associated User Account and as per the conditions specified on the Internet Site. Payouts shall be made through the same route from which the funds originate, with the exception of those cases where the payment solutions used by the Participant do not offer redirection of payouts to the same route.

A 5% administrative charge, with a minimum of ten euro (EU 10) shall be applied when fulfilling payout requests on accounts that have not been used at least once for participating in the Contests. The Company reserves the right to suspend any cash-out request pending the verification of the associated Participant’s identity, age and residence.


  1. Refunds in Case of Contest Cancellation


A Contest can be cancelled before the start of a related External Sports Event because:

  • the External Sports Event itself is cancelled; and/or
  • the Company chooses to discontinue the Contest for other reasons.

In both cases the following refund policies apply:

  • The Entry Fee is returned to the Participant’s User Account.
  • Single play (part of a tournament) - NO REFUND!(*)
  • Single play (not part of a tournament) – The entry fee is returned to the User Account.


(*) A cancelled single play as part of a tournament will be excluded from the results “as if it has never been a part of the tournamentafter the specific tournament has finished.  


Contests can be cancelled during the corresponding External Sports Event because:

  • the External Sports Event itself is cancelled at that time; and/or
  • the Company chooses to discontinue the Contest for other reasons.

In both cases the following refund polices apply:

  • Tournament - PAY OUT/NO REFUND! (*)
  • Single play (part of a tournament) - NO REFUND! (**)
  • Single play (not part tournament) – The entry fee is returned to the User Account.

(*) Participants in a cancelled tournament will receive the winnings, if any, earned up to the moment of the cancellation of the tournament.

(**) A cancelled single play as part of a tournament will be excluded from the results “as if it has never been a part of the tournamentAFTER the specific tournament has finished.

  1. In case of Erroneous Payments

Erroneous payments from the Company to a Participant’s User Account will be returned to the Company. It is the Participant’s responsibility to notify the Company of the error without delay. Any winnings subsequent to the error and prior to the notification of the Company, provided they are linked to such error, shall be deemed invalid and returned to the Company.

Player Reserve

Deposits and winnings upon completion of the Contests are held in a separate, segregated bank account (the "Segregated Account") held by Zweeler Ltd. Withdrawals made from the Segregated Account, and checks issued from the Segregated Account, may bear the names of Zweeler Ltd.

Additional Provisions in Relation to Payments

The Company reserves the right to:

  • request proof of payments to Participants’ User Accounts for all alternative payments;
  • request Participants’ bank account numbers at any time; and
  • verify the financial solvency of any of the Participants (e.g. through the information furnished during registration and through third parties).

Once a Participant’s insolvency is verified and confirmed, the Company has the right to terminate/close down the associated User Account and prohibit the Participant from opening another User Account.

The Company ensures the security and confidentiality of your financial information, including all financial documents relating directly or indirectly to the transactions between you and the Company and between the Company and the relevant tax authorities.

ANTI MONEY LAUNDRING – additional provision

This additional provision on AML is enclosed in the T&C to ensure that: you, participants, applicants and any other readers, are aware of our AML directives that come as a separate policy called the ANTI MONEY LAUDRING POLICY. Which can be found by clicking here: https://zweeler.com/static/anti-money-laundering-policy

In addition to this separate AML policy:

IT IS STRICKTLY FORBIDDEN IN ANY WAY for anyone to be using the company internet site, system and/or servers directly or indirectly associated with money laundering. As soon as the applicant/ participant opens a User Account, he/she is agreeing to abide by all the rules and regulations relating to Anti-Money Laundering that are in place in Malta and throughout the EU. In short, the applicant/participant binds himself/herself not to use funds that are, in any way whatsoever, the proceeds of crime.

The company has the right to take any measures and adopt any procedures to obtain the verification of identity of an applicant/participant. If such evidence is not obtained, or where the company knows or suspects that the transaction may be related to money laundering or the funding of terrorism, the company shall not proceed with such transaction and shall have the right to close such accounts and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta.

Additional provision by Wirecard on payment processing

Wirecard processes credit card payments for the company. If there are questions about a transaction or payment processing please visit: htps://www.wirecardbank.com/GDPR

Or please call us on +49 (0)30 300 11 22 40* between 9:00 and 17:00 (CEST) Monday to Friday or send us an email to eu.gdpr@wirecard.com


End-User License

By using the Internet Site, you are granted a personal non-exclusive, non-transferable license to use the System.

The Company grants to you only a personal right to use the System and the Internet Site. This is a right that is bestowed personally on you in order to participate in the Contests on the Internet Site. This right is given to you with a personal (not a commercial) purpose. The Company will not accept any complaints relating to activity through your User Account by a third party. This is because the Company is prohibited from enabling third party to participate in the Contests through a Participant’s User Account. It is your responsibility to inform the Company immediately if you suspect that your User Account is being used by a third party, so that the Company may inspect and verify the User Account.

By using the Internet Site and participating in the Contests, you acknowledge that you are at risk of losing money.  

You are prohibited from committing any act or adopting any kind of behavior that could damage the Company’s reputation, and you hereby acknowledge that the use of the Internet Site and/or the System is at your sole discretion and risk.

You hereby declare that you will not violate or attempt to violate or misconstrue in any way the Company’s security measures. If the Company has the slightest doubt in respect of this clause, the Company reserves the right to suspend or block your account immediately. You will be denied access to all other Internet Sites and Systems offered by the same corporation. 

Disclaimer & Limitation of Liability

Use of Internet Site

Under no circumstances shall the Company be liable for any direct, indirect, punitive, special, incidental or consequential damages or losses in connection with or arising out of this Agreement, your use of the Internet Site and/or System and/or your participation in the Contests, however they arise, whether for breach of contract or in tort, even if the Company receives prior notice of the possibility of such damage or loss. In no event shall the Company be liable for any malfunctions of the software, bugs or viruses resulting in lost data or any other damage to your computer equipment or software. Further, the Company is not required to provide redundant or backup network and/or systems.

The Company shall not be held liable for changes to your User Account balance due to a third party using the Internet Site or the System or executing an IAT (inter-account transfer) using your screen name, your User Name and Password.

The Company assumes no obligation to update the Content. The Content may be changed without notice to you. The Company makes every effort to maintain the accuracy of the information on the Internet Site but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information.

No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:

  • mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);
  • violation of the Zweeler rules;
  • criminal actions;
  • advice, in whichever form this is provided, provided by the Company;
  • financial risk and loss, including, but not limited to variances in exchange rates;
  • legal actions and/or other remedies;
  • war, riot, fire, terrorism, act of (public) enemies;,
  • earthquake, hurricane or fire;
  • unacceptable/unpredictable actions of governing authorities; or
  • an act of god.

Therefore, the Company makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of this Agreement.

The Company does not warrant that your activities or use or the Internet Site is lawful in any particular jurisdiction and, in any event, the Company specifically disclaims such warranties. By using any feature of Internet Site, you represent and warrant that your activities are lawful in the jurisdiction where you are located while participating.

Use of the Internet Site is entirely at your risk. The Internet Site and the Content are provided on an as is basis.


The Company offers the Contests and the System as is with no warranties, assurance or engagements or any declaration, explicit or implied, legal or other. The Company excludes all terms, conditions and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of Contests and of the System in respect to the failure to respect governing rules and laws.

The Company does not guarantee that the Internet Site and/or the System are authorized, will fully satisfy the Participant, are entirely secure and exempt from error, are updated regularly, are uninterrupted, are virus and/or bug-free, are continually operational, are adequate. Nor does the Company guarantee that any System defect is regularly corrected, that the material is reliable or that all other information obtained is adequate and/or reliable.

In case of discrepancies in the System, or in the means of communication, due to viruses or bugs as in relation to the account regulations or all other parameters that make up the System, the Company shall not be held responsible to any Participant or third party for any damage, costs, expenses, losses or claims brought about by said discrepancies. In the event of such errors, the Company reserves the right to cease all related Contests and to take all other measures necessary to correct the errors. The Company is not responsible for providing an emergency network or system or similar emergency services.

The Company cannot be held responsible for any act or omission by an internet provider or of any other third party whom a Participant may have contracted in order to have access to the Internet Site, the Contests and/or the System. In case of litigation between the internet provider and the Participant, the Company cannot be a party to the suit, and such suit shall in no way affect the Participant’s obligations under this Agreement.

You hereby acknowledge to have chosen to use the Internet Site and the System willingly and at your own risk and discretion.

Loss or Damage

In accepting the terms of this Agreement, you are bound to integrally indemnify, hold harmless, release and defend the Company, its parents, subsidiaries, affiliates and agents, as well as the officers, directors, employees, shareholders and representatives of any of the foregoing entities (collectively, the "Released Parties") on demand of any complaint, responsibility, damage, loss, cost or expense, including but not limited to all legal fees or others that the Released Parties have to bear as a result of breach of this Agreement, a violation of the rules and/or rights set by the Company or of those of a third party, to any use of the Internet Site and/or System with your User Name and Password, whether it is deliberate or unknowingly, as well as any acceptance of profit on your part.

The Company is in no way responsible for any losses or damages, direct or indirect, that you or any third party might have suffered as a result of using the Internet Site and/or the System, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information or any other financial and or consecutive loss.

The Internet Site may contain links to other sites. The Company does not assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice or statements contained at such sites, and when you access such sites, you are doing so at your own risk. In providing links to the other sites, the Company is in no way acting as a publisher or disseminator of the material contained on those other sites and does not seek to monitor or control such sites. A link to another site should not be construed to mean that the Company is affiliated or associated with same. The Company does not recommend or endorse any of the Content, including without limitation any hyper-links to or content found, on other websites. The mention of another party or its product or service on this Internet Site should not be construed as an endorsement of that party or its product or service.

The Company is in no way responsible for any losses or damages that you or a third party might have suffered as a result of any modification, suspension or interruption of services offered through the Internet Site and/or the System.

The Company is in no way responsible for any losses or damages, including but not limited to a loss of profit, as a result of improper functioning of the Internet Site and/or the System, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication, criminal use of the Internet Site or the Content by any person, of a defect, or omission or of any other factor beyond our control. In the event that the malfunction results in profit, whether it be collected or credited to your User Account, the Company reserves the right to claim all gains that you may have benefited as a result of one of those malfunctions. You are obliged to immediately reimburse the Company in the amount collected and to inform the Company of the malfunction. The Company reserves the right, at its sole discretion, to directly deduct funds from your User Account in the amount equal to that which you have received in error.

The Company shall not be responsible for any damages you or any third party may suffer as a result of the transmission, storage or receipt of confidential or proprietary information that you make or that you expressly or implicitly authorize the Company to make, or for any errors or any changes made to any transmitted, stored or received information.

Use of Intellectual Property

The Internet Site is intended solely for use by Participants. In any event, no one is authorized to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the Content.

The display of any trademarks within the Internet Site does not grant any user of the Internet Site a license of any kind to use it.

Any unauthorized downloading or copying of any material contained in the Internet Site as well as the design of the Internet Site itself may be considered as a violation of applicable intellectual property rights.

The Internet Site may only be used for lawful purposes. Use of the Internet Site for transmission, distribution, publication or storage of any material on or via the Internet Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes (without limitation) the use of the Internet Site or the transmission, distribution, publication or storage of any material on or via the Internet Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libelous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or skilled gaming law.

You agree to not engage in the use, copying or distribution of any of the Intellectual Property other than expressly permitted herein.

Breach of Agreement

If you fail to adhere to any of the conditions of this Agreement, or if the Company reasonably suspects that you are failing to comply with any of the conditions of this Agreement, the Company reserves the right, and all remedies at its disposition, and at its sole discretion, to block all of your User Accounts and withdraw the necessary amount from your User Account(s) in order to compensate the damage suffered by the Company, or in exchange of any amount due to the Company, until ruled upon it by a court of law.

Limitation on Liability

In the event that the Company is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over the Company, the Company's liability will be limited to the amount of the contests participated in, or the net winnings, relevant to that particular Participant, whichever is the lesser, or, alternatively, when relevant and applicable, the amount recorded in the User Account or the amount transferred into or out of the User Account, whichever is the lesser.


Objections or complaints pertaining to how the Contests are constructed or designed have to be presented before the starting of the corresponding External Sports Events.

You hereby acknowledge and accept that any complaint made by you more than seven (7) days after the date of the finalization of the transaction which is the subject of the complaint in question will not be taken into account, and shall have no value.

You may address complaints via email to support@zweeler.com. The Company will do its utmost to resolve reported complaints as early as possible.

Under no circumstances shall the Company be held responsible for the investigation or initiation of a complaint made by any Participant against any other Participant for any reason, including but not limited to, the conditions in this Agreement.

The Company in its sole discretion can decide to act against any person suspected of illicit actions.

Dispute Resolution

Any dispute or difference arising out of or in connection with these T&Cs shall be determined in Malta in accordance with the laws of Malta by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the Chairman or Deputy Chairman of the Malta Arbitration Centre.

The Zweeler Customer Care team will always attempt to resolve any complaint professionally and courteously. However, if you’ve been in touch and are unhappy with our resolution, please let us know.  If you remain unhappy with any final resolution, we’re required to let you know about alternative dispute resolution options.  The certified ADR provider that we use is ProMediate which operates an independent consumer mediation service, details of which can be found at www.promediate.co.uk”

Additional objective information on online dispute resolution can be found at this website by the European Commission: http://ec.europa.eu/odr.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the country of Malta without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the country of Malta for the settlement of any disputes arising out of concerning this Agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

If any provision contained in the Zweeler Policies is held by any court or other competent authority to be void or unenforceable in whole or in part, the terms and conditions shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

Any waiver by the Company of any breach by any Participant of any provision of the Zweeler Policies shall not be considered as a waiver of any subsequent breach of the same or any other provision of the Zweeler Policies.